Alpine Escapes Privacy Policy
Effective Date: January 1, 2025
Welcome to Alpine Escapes! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our website, alpineescapes.com (the "Site"), and our services.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. We collect this information when you register for an account, book a trip, subscribe to our newsletter, or contact us.
- Usage Data: This includes information about how you use our Site, such as the pages you visit, the links you click, the searches you conduct, and the time you spend on our Site. We collect this information using cookies, web beacons, and other tracking technologies.
- Device Information: This includes information about the device you use to access our Site, such as your IP address, browser type, operating system, and device identifiers.
- Location Information: With your consent, we may collect information about your precise location. This information may be used to provide you with location-based services and recommendations.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to process your bookings, personalize your experience on our Site, provide customer support, and improve our services.
- Communicating with You: We use your information to send you booking confirmations, updates about your trips, newsletters, promotional offers, and other information that may be of interest to you.
- Marketing and Advertising: We use your information to display targeted ads and measure the effectiveness of our marketing campaigns.
- Legal Compliance: We use your information to comply with applicable laws and regulations, including tax laws and data protection laws.
- Security: We use your information to protect our Site and our users from fraud, abuse, and other harmful activities.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us operate our Site, process payments, send emails, and provide customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We share your information with our business partners, such as hotels, airlines, and tour operators, to fulfill your bookings and provide you with the services you have requested.
- Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing behavior on our Site. Cookies are small data files that are stored on your device when you visit a website. We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the operation of our Site and enable you to access certain features, such as logging into your account and making bookings.
- Performance Cookies: These cookies collect information about how you use our Site, such as the pages you visit and the links you click. We use this information to improve the performance of our Site and provide you with a better user experience.
- Functional Cookies: These cookies enable our Site to remember your preferences, such as your language and location.
- Advertising Cookies: These cookies are used to display targeted ads and measure the effectiveness of our marketing campaigns.
You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is being placed on your device. However, please note that if you disable cookies, some features of our Site may not function properly.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to have your personal information corrected if it is inaccurate or incomplete.
- Deletion: You have the right to have your personal information deleted in certain circumstances.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your personal information when it is transmitted over the Internet.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the effective date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Alpine Escapes
14 Summit View Drive
Aspen, CO 81611
Phone: +1 453-937-1595
Email: [email protected]
We are committed to protecting your privacy and will do our best to address any concerns you may have.
11. International Data Transfers
If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may differ from those in your country. By using our Site, you consent to the transfer of your information to the United States.
We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when it is transferred to the United States. These measures may include using standard contractual clauses approved by the European Commission for transfers of personal data to third countries.